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The benefits the customer would expect could be obvious sometimes, but they can also be unclear. In any case, clarifying the goals and outcomes when kicking off the project is a real key factor. I insist on the fact this clarification must be done at the first stage of the project and not afterwards. Why ? because that clarifies the expectations also in the business user mind. By experience, the Process exploration must be driven or at least guided by some outcomes expected to provide a good satisfaction.

These are some benefits example the business could expect:

  • Enable data-driven decision making
  • Standardizing a Process
  • Streamline some business outcomes
  • Improve performance
  • Reduce Costs (use of automation for example)
  • Eliminate unnecessary steps
  • Improve customer experience
  • Reduce treatment duration
  • Identify and eliminate bottlenecks
  • Solve Conflicts
  • Identify non compliant processes or steps

Of course this list is not exhaustive, but it can cover the most common benefits the business would expect. As a good analyst it’s a good practice to first identify the “benefit category” above and try afterwards to get more details on each.

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