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Benefits

The benefits the customer would expect could be obvious sometimes, but they can also be unclear. In any case, clarifying the goals and outcomes when kicking off the project is a real key factor. I insist on the fact this clarification must be done at the first stage of the project and not afterwards. Why ? because that clarifies the expectations also in the business user mind. By experience, the Process exploration must be driven or at least guided by some outcomes expected to provide a good satisfaction.

These are some benefits example the business could expect:

  • Enable data-driven decision making
  • Standardizing a Process
  • Streamline some business outcomes
  • Improve performance
  • Reduce Costs (use of automation for example)
  • Eliminate unnecessary steps
  • Improve customer experience
  • Reduce treatment duration
  • Identify and eliminate bottlenecks
  • Solve Conflicts
  • Identify non compliant processes or steps

Of course this list is not exhaustive, but it can cover the most common benefits the business would expect. As a good analyst it’s a good practice to first identify the “benefit category” above and try afterwards to get more details on each.

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